Legal

Terms of Use

Terms version 3.0 · in force from 15 August 2026

Verifit sells one thing: the ability to open a verification file, work it, and rely on the record afterwards. These terms follow that file. They set out who may open one, what the organisation opening it undertakes, what the software does and what it refuses to decide, what the work costs, how custody is shared, where liability stops, and what becomes of an open file when the relationship ends.

1. Terms used here

Verifit — VERIFIT LIMITED, a company registered in Northern Ireland under number NI736605, reachable at support@verifit.uk.
Platform — the hosted verification application supplied by Verifit, with its interfaces, programmatic endpoints and documentation.
Apps — the mobile applications published by Verifit through the Apple App Store and Google Play.
Customer — the organisation that has taken a subscription to the Platform under an Order.
Order — the signed or accepted document recording the subscription: its scope, its term, its charges and anything specific to that Customer.
Authorised User — an individual to whom the Customer has issued a named account.
File — a verification case opened on the Platform, with the exhibits, examination record and finding it holds.
File Material — everything the Customer or a subject lodges on a File, together with what the Platform generates about it.
Consumer — an individual whose use is private, falling outside any trade, business, craft or profession they carry on.
Charges — the sums payable under an Order.

2. Which parts bind whom

Three relationships are covered by one document, and not every section reaches every reader.

Anyone reading verifit.uk is bound by sections 3, 4, 21 and 22.
A Customer and its Authorised Users are bound by sections 3 and 5 to 18, together with sections 21 and 22, and by section 19 for the companion app.
A Consumer is bound by sections 3, 4 and 19 to 22.

The website, the Platform and the Apps are all operated and published by Verifit.

3. Acceptance, precedence and revision

Using the website, the Platform or an App is acceptance of these terms. A person accepting on behalf of an organisation warrants that they may bind it.

Precedence. Where a Customer has signed documents with Verifit that conflict with these terms, the order of priority is: the data processing agreement on anything touching personal data; then the Order; then any master services agreement; then these terms. Nothing in an Order removes a Consumer's non-excludable statutory rights.

Revision. These terms are revised when the service, the business or the law moves. For the website, a revision takes effect when it is posted and the version line changes. For a Customer, email notice of no less than 30 days precedes any revision that materially cuts the service or materially widens the Customer's obligations; a Customer that objects may end the affected subscription at the close of that notice period and take back the prepaid balance for the unused remainder. A Consumer receives reasonable notice of a material revision and may end the agreement without charge rather than accept it. A revision the law compels can take effect at once.

4. The public website

verifit.uk is published free of charge and for information. It may be changed, suspended or withdrawn in whole or in part without notice, and it is not warranted to be continuously available. Arrangements for reaching it, and for the conduct of anyone reaching it through a shared connection, rest with the reader.

The site's text, layout, graphics, illustrations, marks and the Verifit name belong to Verifit or its licensors. Pages may be viewed, downloaded and printed for internal reference, provided nothing is altered, no notice is stripped out, and the material is not republished, sold or presented as anyone else's. Nothing on the site is advice, legal or otherwise, on which a decision about a particular person or supplier should be based; section 7 states what the Platform itself decides.

Interference with the site is prohibited: introducing malicious code, probing or attacking its infrastructure, collecting material from it by automated means beyond ordinary search indexing, or attempting to reach any part of it not made available. Links to the site are welcome where they are fair and do not imply an endorsement or association that does not exist.

5. Authority to open a file: accounts and users

The Platform is supplied to organisations, and to individuals who are acting for a business of their own, and in either case to people aged 18 or over. Accounts are issued to named individuals and are not to be shared between them. Registration details must be accurate and kept current.

The Customer is responsible for the credentials issued to its Authorised Users, for switching on and enforcing the security features Verifit makes available including multi-factor authentication, for withdrawing access from anyone who leaves or changes role, and for everything done under its accounts — whether or not it authorised the act, except where the cause was Verifit's own breach of these terms. A credential believed to be compromised should be reported at once to support@verifit.uk. The acts and omissions of an Authorised User count as the Customer's own.

6. What the Customer undertakes when lodging a file

Opening a File puts another person's documents into Verifit's custody. The Customer therefore undertakes that, for every File it opens:

it has a lawful basis for the check and, where the material is special category or criminal-offence data, a condition under Schedule 1 to the Data Protection Act 2018;
it has given the subject the information its own privacy notice owes them, including who is checking, why, and how to object or complain;
the check is proportionate to its stated purpose, and is not run to build a profile for some unrelated end;
it has the right to pass the File Material to Verifit, and doing so infringes nobody's rights and breaches no duty of confidence;
it will lodge only what the check requires, and will not use a File as general document storage; and
it will act on a subject's rights request, a correction, or a deletion instruction as controller, using the tools the Platform provides.

Verifit may refuse or remove material that plainly breaches this section, and will tell the Customer why.

7. What the Platform does, and what it never decides

The Platform helps an organisation plan, carry out, record and evidence verification work: Right to Work document checks, identity and qualification verification, supplier and counterparty diligence, expiry and follow-up scheduling, and the audit trail showing what was checked, by whom and when. What a particular Customer receives is what its Order describes.

The line that does not move. Verifit is software. It is not an immigration adviser, not a regulated adviser of any other kind, not a registered body for criminal record checking, and not an identity service provider certified under a government trust framework unless a signed document says otherwise. Whether a check was lawful and adequate, and what to do about its result, is the Customer's judgement as the employing or engaging organisation. Using the Platform is not warranted to establish a statutory excuse under the Immigration, Asylum and Nationality Act 2006 or to discharge any other legal duty; that turns on how the Customer uses it.

The Platform may be improved, modified and extended. Core function will not be materially cut during a paid term without the notice and the exit right in section 3.

8. Conduct on the Platform

The Platform is not to be used to break the law or a third party's rights; to lodge material the Customer has no right to lodge; to check a person for a purpose the subject was never told about; to upload malicious code; to probe, scan or stress the service or to circumvent its limits and controls; to reverse engineer, decompile or copy any part of it except so far as statute permits and cannot be excluded; to benchmark it for a competitor or build a competing product from it; to resell or make it available to anyone outside the Customer's organisation unless the Order says so; or to strip out a proprietary notice. Automated access is confined to the documented programmatic endpoints, within the rate limits published for them.

9. Ownership of the Platform and of file material

Verifit and its licensors own the Platform, the Apps, the documentation and everything in them, together with all improvements and any feedback-derived change. Nothing here transfers that ownership. Subject to payment and to these terms, the Customer has a non-exclusive, non-transferable right, for the subscription term, to use the Platform for its own internal verification and compliance work.

File Material belongs to the Customer or to whoever owns it already. Verifit's rights over it go no further than hosting, processing and displaying it to deliver the service, to keep the service secure, and to comply with the law — always on the Customer's instruction and on the terms of the data processing agreement. File Material is not used to build products, benchmarks, training sets or models.

Where feedback or a suggestion is offered, Verifit may act on it freely and without obligation. Acting on it transfers nothing that belonged to the Customer beforehand.

10. Confidence

Each party may learn things about the other that are marked confidential or that any reasonable person would treat as confidential: File Material, the Platform's non-public workings, security detail, commercial terms and business plans. Each will use the other's confidential information only for this agreement, will guard it at least as carefully as its own, and will pass it no further than the people and advisers whose work requires it, each of them bound by equivalent duties.

The duty does not reach information that is public otherwise than through breach, that was already lawfully held, that is received free of restriction from a third party, or that is developed independently. Where disclosure is legally compelled, the party compelled will tell the other first if it lawfully may, and will disclose only what the demand actually reaches. These obligations outlast the agreement by five years, and for File Material for as long as it exists.

11. Data protection between the parties

For File Material the Customer is the controller and Verifit is the processor, and the written data processing agreement carrying the terms Article 28(3) UK GDPR requires governs that processing. It is offered at contracting and available from support@verifit.uk. For the accounts of Authorised Users, for correspondence, and for the records listed at section 18 of the Privacy Policy, Verifit is the controller and that policy applies. Each party will meet its own obligations under data protection law, and neither will put the other in breach of them.

12. Charges for the work

What is payable. The Charges, the billing frequency and the term are those in the Order. Charges are stated without VAT or other applicable tax, which is payable in addition at the prevailing rate.

Invoicing and payment. Unless the Order provides otherwise, subscription Charges are invoiced yearly in advance, and usage-based or professional services Charges monthly in arrears. Invoices fall due 30 days after their date, in pounds sterling, by transfer to the account Verifit specifies, without set-off, counterclaim or deduction.

A disputed invoice. A Customer disputing an invoice in good faith should say so within 15 days of receiving it, with reasons. The undisputed part remains payable on time, and the disputed part will not trigger suspension while the parties work it through.

Late payment. Between businesses, the Late Payment of Commercial Debts (Interest) Act 1998 is available to Verifit: statutory interest at eight per cent over the base rate published by the Bank of England builds daily on an overdue sum, running from the day after it fell due until it is paid, alongside the fixed recovery sum the statute sets and any reasonable recovery costs above it.

Price for a renewal term. Charges for a renewal term may be changed on at least 60 days' notice before the renewal date. A Customer that does not accept the new price may decline to renew.

Refunds. Prepaid Charges are not refundable except where these terms expressly say otherwise.

13. Availability and support

Verifit aims for continuous availability of the Platform, and where an Order or a service level schedule commits to a figure, that document governs and states the remedy. Absent such a document, no specific level of availability is promised. Planned maintenance is notified in advance where it is likely to interrupt service, and is scheduled outside UK business hours where circumstances allow; emergency work to protect the service or File Material may proceed without notice.

Support runs by email from support@verifit.uk on UK working days, with faults triaged by their effect on live verification work. Beta or early-access capabilities are offered as they stand, may change or be withdrawn, and sit outside any warranty and any service level.

14. Suspension

Access may be suspended immediately, wholly or partly, where there is reasonable belief of a security threat to the Platform or to File Material, where use breaches section 8 in a way that risks harm, where the law requires it, or for non-payment. For non-payment, suspension follows only where an undisputed invoice is 30 days past due and at least 7 days' written warning with an opportunity to pay has passed. Any suspension is kept to what the cause requires, the reason is given as soon as it lawfully can be, access is restored promptly once the cause is gone, and suspension does not cancel the obligation to pay.

15. Term, ending the subscription, and open files

Term. A subscription runs for the initial term in the Order and renews for successive periods of the same length, unless either party gives written notice not to renew at least 30 days before the current period ends.

Ending for cause. Either side may end the agreement at once by written notice where the other is in material breach beyond remedy, or in a remediable breach it has failed to cure within 30 days of written notice demanding the cure, or where the other becomes insolvent, has an administrator or receiver appointed, arranges with its creditors, or stops trading.

What happens to open files. On expiry or termination every licence granted ends and use of the Platform and Apps stops. Charges due for the term remain payable, and where Verifit ends the agreement for the Customer's material breach, so do the Charges for the remainder of the term. File Material stays available for export for 30 days, after which it is deleted or returned as the data processing agreement provides; anything the Customer must keep for its own statutory purposes should be exported inside that window. Sections whose nature requires them to continue — ownership, confidence, data protection, charges accrued, liability, indemnities and administration — continue.

16. Warranties given

Verifit warrants that it has authority to enter into this agreement; that the service will be delivered with reasonable skill and care by suitably qualified people; that the Platform will perform materially as its then-current documentation describes; and that its software is checked against malicious code by industry-standard means before release.

Where the performance warranty is breached, the remedy is that Verifit will, at its option and without charge, use reasonable efforts to correct the non-conformity or supply a workaround; and where neither is achieved in a reasonable time, the Customer may end the affected subscription and take back a pro-rata refund of Charges prepaid for the unused remainder. That is the whole of the remedy for that breach.

The Customer warrants that it may lawfully supply File Material to Verifit for the purposes of the service, and that doing so infringes no third-party right and breaches no duty owed to anyone.

Beyond what is written here, and subject always to section 20, no other warranty, condition or term is given, and any that statute or common law would otherwise imply is excluded so far as the law permits. In particular, the Platform is not warranted to be uninterrupted or error-free, and no warranty is given that a document lodged on a File is genuine, or that a decision the Customer takes on a finding is correct: section 7 governs.

17. Where liability stops

Neither party's liability is excluded or limited for negligence that causes death or bodily injury, for fraud or fraudulent misrepresentation, for a Customer's obligation to pay Charges due, for the indemnities at section 18, or for anything else the law forbids excluding. Subject to that:

Losses neither party bears. Whether a claim is framed in contract, in tort, as a breach of statutory duty, or on any other footing, neither party is liable for lost profit, lost revenue, lost business or opportunity, lost anticipated savings, damage to goodwill or reputation, regulatory fines imposed on the other party, or indirect or consequential loss of any kind, however it comes about.
The ceiling. Each party's total liability under or in relation to this agreement, in any twelve-month period, is capped at the greater of the Charges paid or payable by the Customer in the twelve months before the event complained of, and £5,000.
File Material. Verifit is not liable for loss of File Material so far as it results from the Customer failing to keep its own records where it is obliged to; Verifit's own duty is to maintain the backups described in the Privacy Policy and to restore from them using reasonable efforts.
Mitigation. Each party will take reasonable steps to limit its own loss.

These limits reflect the Charges and a deliberate allocation of risk between commercial parties, each of which has had the chance to take its own advice. A Consumer's position is different and is set out at section 20.

18. Indemnities

From Verifit. Verifit will defend the Customer against a claim that permitted use of the Platform infringes the intellectual property rights of someone else in the United Kingdom, and will pay damages finally awarded or a settlement it agrees, provided it is told promptly, left to run the defence and any settlement alone, and given reasonable help at its own cost. The undertaking falls away where the claim springs from File Material, from use in breach of these terms, from modification not made by Verifit, or from combination with something Verifit did not supply. Faced with such a claim, Verifit may procure the right to continue, modify or replace the Platform so that it does not infringe, or end the affected subscription and refund Charges prepaid for the unused remainder. This paragraph is the entirety of Verifit's liability for intellectual property infringement.

From the Customer. The Customer will indemnify Verifit against claims, losses and reasonable costs arising from File Material, from use of the service in breach of section 6 or section 8, or from a decision the Customer took on a finding.

19. The companion app

A Verifit companion app for iOS and Android is in development, so that a subject or a reviewer can photograph a document properly and have the quality checks run on the device before anything is lodged. This section sets the terms it will be licensed on, and binds a user from the moment they install it.

Verifit grants a personal, revocable, non-exclusive and non-transferable licence to run one copy on a device the user owns or controls, for capturing and submitting evidence to a File and watching its progress. Ownership does not pass with the licence: the app is supplied under licence rather than sold.

Copying, renting, sub-licensing, selling, altering, reverse engineering or decompiling it falls outside that licence, save so far as statute permits and cannot be excluded — as does running it on a device whose operating-system protections have been stripped out, and using it where local law forbids it. Devices, connectivity and data charges are the user's own affair; some capabilities need a network, and offline working is not promised. What the app reads from a device, and what it leaves there, is at section 21 of the Privacy Policy.

Distribution and store billing. On publication the app will be distributed through Apple's and Google's stores, and each store's own terms will cover the download, any purchase made inside it, and any refund of one. Neither store operator is a party to this agreement or answerable for the app, and a query about a payment belongs with whoever took the money. Where a store obliges a publisher to carry particular acknowledgements in its end-user licence, those will be published with the app and will prevail over anything conflicting in this section.

Where an Authorised User of a Customer installs it, the Customer's subscription terms govern the File Material and this section governs the app on the device.

20. Consumers: statutory rights and liability

Anyone using the website or the app for private purposes, rather than for a trade, business, craft or profession, is a Consumer and keeps every right the Consumer Rights Act 2015 confers. Nothing written here cuts those rights down.

Digital content supplied to a Consumer must be of satisfactory quality, must suit any particular purpose made known beforehand, and must match its description. Falling short entitles the Consumer to repair or replacement, and where neither can be managed in a sensible time and without material inconvenience, to a reduction in price running up to the whole sum paid. A digital service must be carried out with reasonable care and skill. Where faulty digital content harms a device or something else digital the Consumer owns, and reasonable care and skill were not applied, repair or compensation may be owed.

Cancelling a paid digital service. Where a paid subscription is offered to Consumers directly, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allow 14 days from the day the agreement is struck in which to cancel it without giving any reason. Where supply is to begin inside that window, express agreement to immediate supply is taken first, along with an acknowledgement that starting supply ends the cancellation right for digital content. Where a service already running is cancelled inside the window, what was actually delivered remains payable and any refund is reduced to match. A cancellation can be notified plainly at support@verifit.uk; the model form in the Regulations may be used but nothing turns on it. Money goes back by the route it arrived, within 14 days of the cancellation being accepted, and a purchase made inside a store is refunded by that store under its own policy.

Liability to a Consumer. Verifit answers for loss that is a foreseeable consequence of breaking this agreement, or of failing to apply reasonable care and skill. Loss counts as foreseeable where it is plain that it will follow, or where both sides knew when contracting that it might. Loss that is not foreseeable falls outside that, as do business losses: the app is supplied to Consumers for private use, and a Consumer who puts it to commercial use has no claim for lost profit, lost business, interrupted trading or missed opportunity. Independent advice can be had from Consumerline in Northern Ireland, or from Citizens Advice elsewhere in the United Kingdom.

21. Administration of this agreement

Force majeure. Neither party is in breach for a failure caused by something beyond its reasonable control, including power or network failure at scale, war, terrorism, civil disturbance, epidemic, flood, fire, industrial action not involving its own workforce, or the failure of a public communications provider. The affected party will notify the other, will work to resume, and where the obstruction lasts beyond 60 days either party may end the affected subscription without liability for that ending.
Subcontracting and transfer. Verifit may subcontract performance while staying answerable for it, and may transfer this agreement, by assignment or novation, to whoever succeeds to its business or its assets. A Customer needs written consent, not to be withheld unreasonably, before dealing with its own rights under it.
Notices. A notice to Verifit goes to support@verifit.uk, or by post to the registered office. A notice to a Customer goes to the email address on its account, or to its registered office. Email counts as writing and bites when it is sent, unless an out-of-office or delivery-failure message comes back; anything concerning legal proceedings travels by post.
Third parties. The Contracts (Rights of Third Parties) Act 1999 is disapplied: no right to enforce any part of this agreement passes to a person who is not a party to it.
Whole agreement. These terms, the Order, any master services agreement and the data processing agreement are, taken together, what has been agreed; earlier statements and drafts fall away. Neither side relied on anything outside them, though nothing here touches liability for fraud.
Variation and waiver. A variation binds only in writing signed for both sides, apart from the revisions section 3 allows. Delay in enforcing a right does not surrender it, and enforcing part of one does not spend the remainder.
Severance. A provision held unenforceable is narrowed to the least extent that makes it work, or struck out where narrowing cannot save it, and everything else stands.
No partnership. Nothing here sets up a partnership, a joint venture, an agency or an employment relationship, and neither side can commit the other.

22. Complaints, governing law and contact

A complaint goes first to support@verifit.uk, quoting an account or invoice reference so that it can be investigated properly. Where that does not settle it, each side nominates a senior representative and allows them 30 days to reach agreement before proceedings are issued — which stops neither side seeking an injunction, nor a Consumer going straight to court.

The law of Northern Ireland governs these terms, their subject matter and their formation, together with any dispute or claim they throw up, a non-contractual one included; the courts there have exclusive jurisdiction. A Consumer living in another part of the United Kingdom keeps whatever mandatory consumer protections the law of that part provides and may sue in its courts. A Consumer living outside the United Kingdom keeps the mandatory protections of their own country's law.

Questions about these terms go to support@verifit.uk and are answered by a person. See also the Cookie Policy and the Privacy Policy.